Our Services
PRACTICAL SERVICES FOR COMPLEX CHANGE
Whether you're just getting started or in the thick of a strategic initiative, we offer right-sized support designed for real-world leaders in health and care.
Our offerings often align with what healthcare leaders are already seeking or scoped to do, including:
Strategic planning and transformation support
Experience strategy and design
Care team / clinician burnout, engagement, and wellness
Patient and family advisory council engagement
Culture change and change management initiatives
Leadership retreats, visioning sessions, and strategic summits
Town halls and stakeholder events
Facilitated alignment and collaborative decision-making
Leadership development powered by human-centered design and innovation training
FRAME
Clarify the challenge; better understand stakeholders
Highlighted Scopes
Base: Light-touch diagnostic
Plus: Stakeholder deep dive interviews and insights
Premium: Base/Plus + FRAME Workshop with stakeholders to determine what’s next
SPARK
Create immediate alignment and momentum
Highlighted SCOPes
Base: 90-120 minute SPARK Alignment Workshop
Plus: Half-day SPARK Strategy Session
Premium: Base/Plus in a short series of alignment accelerators
CO-CREATE
Design practical, people-centered solutions…together
Highlighted SCOPes
Base: Single, custom CO-CREATE Workshop
Plus: Strategic Design Sprint Series (x3-5 sessions)
Premium: Full custom engagement (multi-session + roadmap)
GROW
Build your leadership and team capacity
Highlighted Scopes
Base: Targeted human-centered coaching for individual or team (hourly or one-off) or human-centered design training
Plus: Advisory, coaching, or training bundle
Premium: Full GROW capability-building program or “coach-sulting” engagement
Supplemental Services
Retained Advisory: Ongoing guidance and support
Combos: Bundled services across multiple areas
Custom Solutions: Designed for your specific needs
Collaborative Partner Network: Scaling our delivery model as needed