Reflections, insights, and practical guidance for leading collaborative change
In the complex business of healthcare, it's easy to overlook the direct link between customer experience and strategic success due to the indirect nature of payment responsibilities.
However, firsthand stories from patients in our client’s emergency department (ED) challenge this notion.
When senior leadership from a prominent academic medical center engaged JW Collaborative to work with an emergency department facing significant, complex challenges, it became clear early on that what was initially presented as a strategic and operational challenge was actually a cultural, experiential, and, ultimately, a people problem.
Read MoreThis solo yet collaborative venture has given me the opportunity to do what I love in the service of others looking to make a difference in their corner of their world, and I hope I’ll get to keep doing just that for years to come.
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