Reflections, insights, and practical guidance for leading collaborative change
In the complex business of healthcare, it's easy to overlook the direct link between customer experience and strategic success due to the indirect nature of payment responsibilities.
However, firsthand stories from patients in our client’s emergency department (ED) challenge this notion.
When senior leadership from a prominent academic medical center engaged JW Collaborative to work with an emergency department facing significant, complex challenges, it became clear early on that what was initially presented as a strategic and operational challenge was actually a cultural, experiential, and, ultimately, a people problem.
Read MoreThis solo yet collaborative venture has given me the opportunity to do what I love in the service of others looking to make a difference in their corner of their world, and I hope I’ll get to keep doing just that for years to come.
Read MoreIf you want your team or partners more invested in achieving those objectives, more invested in each other, and more invested in themselves, then engage with them as co-design conspirators rather than box-checked invitees.
Read MoreWhen those closest to the problems feel (and actually are) heard, respected, appreciated, and supported, the groundwork for a mutually-beneficial strategic partnership is laid. In such a partnership, both parties are deeply invested in collaboratively solving problems, creating a more effective, empowered, and sustainable healthcare ecosystem.
Read MoreOur mindsets set the tone for how we create value for and with clients and partners. It’s not just about a hand-off of expertise codified in a deliverable but a transference of new ways of working, transformative mindsets, and design methods that can lead to more sustainable change for those ultimately responsible for it. We share eight mindsets that drive us and create value with collaborators.
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