Reflections, insights, and practical guidance for leading collaborative change
When senior leadership from a prominent academic medical center engaged JW Collaborative to work with an emergency department facing significant, complex challenges, it became clear early on that what was initially presented as a strategic and operational challenge was actually a cultural, experiential, and, ultimately, a people problem.
Read MoreWhen those closest to the problems feel (and actually are) heard, respected, appreciated, and supported, the groundwork for a mutually-beneficial strategic partnership is laid. In such a partnership, both parties are deeply invested in collaboratively solving problems, creating a more effective, empowered, and sustainable healthcare ecosystem.
Read MoreWhat if healthcare delivery was more than a specialized service model that insisted “patients” come to it on its terms? What if it became a holistic, people-centered collaboration model that transcended traditional boundaries and met people where they were?
Read MoreThe paradox of “best practices” occurs where something that was the right answer before becomes an orthodoxy, or an ossified best practice, that no longer applies or doesn’t help us consider blind spots beyond our known reality or future possible scenarios that bust historic assumptions.
Read MoreI have some great news about something my phenomenal wife has accomplished! But bear with me for a second because news like this doesn’t happen easily nor without sacrifices. And, as a human-centered designer highly focused on impacting systemic and structural change in health care (and beyond) through holistic and honest conversations, I want to point out a few things first.
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